AKSJEWELS – Your Eternal Sunshine
FAQ
Clear all your Queries instantly, Find all Information Related to shopping with us.
Nothing Could Be More Better than shopping with Us. Get Jewelled with AKSJewels exclusive collections.
Information about our website and Products, Feel free to ask your query at info@aksjewels.com
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What is AksJewels?AksJewels.com is the ultimate online jewellery store for everyday fashion jewellery. We’re known for crafting modern jewellery with certified metals, diamonds and gemstones at reasonable prices, presented at store & in convenient online shopping experience.
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Where is AksJewels located? Do you have a physical store where I can come and buy?AksJewels Store is situated at the Heart of Noida, India. Our Physical store is located at G-11, Wave Silver tower, Sector-18, Noida.
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How do you certify your jewellery?All diamonds used in our items are accompanied by their original diamond certificate. Certification for items in our ‘Diamond Jewellery Collection’ depends on the size and quantity of the diamonds contained in the item. We do, of course, assure that all our diamonds are real and natural.
The gold used in all our jewellery is hallmarked.
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Where is the jewellery made?We make our jewellery through our network of craftsmen across India, while we source diamonds and gemstones from across the globe.
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Do you have a catalog yet?We do have catalogue, Please contact us through your registered mail then we provide you access to our online catalogue designed for special customers like you. However, the filter options on our website can help you find your desired product more quickly. You can find the filter option on the top right of any product list page.
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Can I avail any additional discounts from AksJewels besides what is mentioned?AksJewels offers discounts on products and product categories on select occasions. If you have registered with us, we will notify you whenever we have an offer. However, we do not offer any additional discounts unless explicatively mentioned.
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I’m not able to find the piece I wish to purchase. Can I still order it?The particular piece you’re looking for might have been discontinued. However, we will try our best to make it available for you on request.
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Do you provide chains when I purchase Pendants?While some pendants come with a chain, most don’t. We would soon have a collection of chains to suit the AksJewels pendants.
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How do I find out my ring size?Feel free to use our online ring sizer tool which would help you determine the exact ring size. On the other hand, you can call our customer service or chat with them; we have a complimentary ring sizer that we’d be happy to send across to you.
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Can I re-size my Ring?If your ring doesn’t really fit, we would definitely replace the ring with the new size, with free to and fro shipping. If you require a bigger ring, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 25 days of shipping date. However, if the ring size is not listed on our website, we will not be able to provide you with a replacement. In this scenario, contact our customer care and they will be happy to help you.
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Will I end up buying any conflict/blood diamond when I buy from AksJewels?AksJewels.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified by the Government Certified ———-.To know more about Conflict-free diamonds visit www.——-.com
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How can I be sure that the package I receive is from AksJewels?AksJewels packages come in an exclusive tin box with original invoice, care instructions and certificate for each jewel purchased
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Who certifies the jewellery that is sold at AksJewels ?Every piece of jewellery bought from AksJewels.com is certified by —-.
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Is it possible to change my shipping address after placing the order?Until the time your order is ready to be shipped, the shipping address can be changed. Please contact our Customer care for help. For orders that are dispatched, we will be able to reship it to your new address as soon as the consignment is returned back to us.
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How do I pay for what I buy at AksJewels?——————————–
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Will the price I see today change for a particular jewellery all of sudden?Prices on AksJewels.com are subject to change without notice. Jewellery prices are determined by market prices of the metals diamonds and gemstones that we use. The price of AksJewels merchandise you buy will be subject to the price of the merchandise on the given day( as listed on the website).
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What credit/debit cards do you accept?—————————–
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If my item’s price goes down later, will you match the price?AksJewels does not price match. All our pricing are calculated using current precious metal and gem prices, these prices do change from time to time and we correct our prices according to the market value
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What if what I purchase turned out defective?We take great pride in our workmanship, however, in an unforeseen scenario, if there’s any problem with the quality of workmanship, we’ll fix the defect for free and pay the shipping too. If you are still not satisfied with product, you can return the product to us within 25 days, we have a 25 day Money Back Guarantee.This is applicable for orders within India only.
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Should I send my ring to AksJewels to resize? Can’t I get that done with my local jeweler?